MLM Training- What Do You Say to An Angry Prospect?

May 29, 2008

Angry? WHOSE ANGRY???

by Doug Firebaugh

You know the type.

On occasion you will find them. They can destroy your mood and wanting to make any more phone calls.

You know how they are.

Angry.
Volatile.
Raises their voice at you.
Sounds as if the prospect is going to come off the hinges.

And many times they do because of the lack of understanding of what to do in that situation. In the Telephone Mastery Course, you will learn many things-including 3 different ways to handle angry prospects.

If you have not run across one yet, you will eventually get one on the telephone.

That is just part of the deal of making phone calls to people. You are calling people and they just go off on you. For no apparent reason. And some even can leave you speechless. They become your worst nightmare for about 30 seconds.

I had a lot ofthem over the years, and even though there were not that many in the big picture, you did not want to run across even one. They go off like a grenade and take their emotions out on you- even if they do not know them.

Why?

The main reason is obvious:

You have caught them at a very bad time, and they are in a funky negative emotional zone that you have just walked into by mistake.

“Oh great-” you think. But actually- it CAN be great if you follow this simple three step process. It helps diffuse and dis-arm the prospect with a calm, Leadership emotional response that is powerful and magnetic:

1) Apologize.

“I am so sorry that I have upset you. The spirit of this call was not to upset you, but to inform you of something that has moved into your local area and is really helping a lot of people.”

2) Reality Check.

“I have obviously caught you at a really bad time, the idea I wanted to share with you is something that probably is not right for you, and it appears that this phone call was somewhat of an intrusion and I apologize.”

3) Exit.

“I do thank you for your time, and I hope that you know that I only want what is best for you and your family, and I hope you do accept my apology- is that fair? I wish you the best! I will be hanging up now.”

This little three step process of “dis-arming” angry prospects really works, and I hope that you can use it. I did for years, and it really truly made my life a whole lot easier with these kind of prospects.

And you can even follow up with an email or card saying maybe you can talk later sometime in the future and thank them again for their time. DO NOT get down and think you have done something wrong. You have not. You have just connected with someone that you should call back at a better time.

Then- you just get back on the telephone and call the next NICER prospect for your MLM Network Marketing Business.

blessings…doug

Network Marketing Training Institute

MLM Success Resource